Frequently Asked Questions
🛍️ Product & Quality
1. Are the sarees exactly as shown in the pictures?
Yes, we ensure that all sarees are photographed as accurately as possible. However, slight color variations may occur due to lighting and screen settings.
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2. What kind of sarees do you offer?
Palmy Sarees is an occasion-focused saree brand.
We offer a wide range of party wear, wedding wear, wedding guest, and festive sarees across different fabrics — thoughtfully curated to help you find the perfect saree for every occasion.
Whether it’s a celebration, function, or special moment, our collections are designed to make your outfit choice effortless and elegant.
From affordable options to premium sarees, we bring you styles that combine tradition with modern elegance — so you always feel confident and well-dressed.
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3. Do sarees come with a blouse piece?
Most sarees include an unstitched blouse piece. Please check the product description for exact details.
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4. What is the fabric quality like?
Each saree is carefully selected to ensure a balance of comfort, durability, and elegance.
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📏 Size, Fit & Styling
5. Are sarees suitable for all body types?
Yes. Sarees are versatile and suit all body types beautifully. Draping styles can be adjusted as per your comfort and preference.
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6. Do you provide blouse stitching services?
Currently, we do not offer stitching services.
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🚚 Shipping & Delivery
7. How long does delivery take?
Orders are usually processed within 1–2 days, and delivery takes 5–7 working days depending on your location.
During peak seasons, sales, or unforeseen delays (such as weather or courier issues), delivery may take slightly longer.
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8. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for orders below ₹2000. A ₹125 cash handling and shipping charge is applicable on all COD orders within India.
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9. Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders within India.
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10. Do you ship across India?
Yes, we deliver across India.
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💡 We recommend prepaid orders for faster processing and zero extra charges.
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🔄 Returns, Exchange & Support
11. What is your return or exchange policy?
For complete details, please refer to our Returns & Exchange Policy page.
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12. Do you check products before shipping?
Yes. Every saree is personally checked before packaging to ensure the correct product, proper quality, and no visible defects.
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13. Are all products eligible for return or exchange?
No. Returns or exchanges are accepted only for damaged or incorrect items.
The following cases are not eligible:
Minor color differences due to lighting or screen settings
Fabric texture or personal preference issues
Change of mind after purchase
Slight irregularities that are part of handloom or traditional work
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14. Can I return a used or altered saree?
No. The product must be unused, unwashed, and in original condition with all tags intact.
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15. What if I refuse a COD order at delivery?
Repeated refusal of COD orders may lead to restriction of future COD orders.
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💛 Support & Contact
17. How can I contact you for support?
We’re always here to help 🤍
📞 Call / WhatsApp: 9403904905
📧 Email: support@palmy.co.in
📸 Instagram: @palmy_sarees
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⚠️ Important Note
📌 Please record a clear unboxing video while opening your package. This is mandatory for any return or exchange request.