Returns & Refund Policy

🔄 Returns & Refund Policy 

At Palmy Sarees, we take great care to ensure that every saree is carefully checked before dispatch so that it reaches you in the best possible condition.

At the same time, we follow a structured return policy to maintain fairness and transparency for all our customers.

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✅ Return Eligibility

We will be happy to assist you with a return if:

You receive a damaged product, or
You receive an incorrect product

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❌ Non-Eligible Situations

We request your understanding that returns may not be possible in the following cases:

Change of mind after purchase
Slight color variations due to lighting or screen settings
Fabric feel or personal preference
Minor irregularities that are part of traditional or handcrafted sarees
Products purchased on sale or discount
Items that have been used, washed, altered, or without original tags

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📦 How to Request a Return

To help us resolve your concern quickly:

Please contact us within 48 hours of delivery
Share a clear unboxing video (starting from sealed package opening) along with photos

This helps us understand the issue better and assist you faster.

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🚚 Returning the Product

Once your request is approved, we will share the return address
We request you to ship the product within 5 days
The product should be unused, unwashed, and in original packaging
Return shipping charges are to be borne by the customer

We recommend using a reliable courier service for safe delivery.

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💸 Refund Process (Store Credit)

After we receive the product:

It will be carefully inspected by our team
Based on its condition, an appropriate refund amount will be determined

The approved amount will be issued as a store credit coupon code, which:

Can be used on your next purchase
Will be valid for 1 year

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💰 Additional Notes

Original shipping and COD charges are non-refundable

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🚫 Exchange Policy

Currently, we do not offer direct exchanges.
However, you can use your store credit coupon to place a new order of your choice.

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📌 A Small Request

We kindly request you to record a proper unboxing video while opening your package, as it is required for any return-related request.

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📞 Need Help?

We’re always here to assist you 🤍

📞 Call / WhatsApp: 9403904905
📧 Email: support@palmy.co.in
📸 Instagram: @palmy_sarees

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